TheEmpath.ca
Last updated: November 2, 2026
At TheEmpath.ca, we want every client to feel comfortable and confident when booking a reading with Erin. We understand that plans can change and unexpected circumstances sometimes arise.
Because our services are personalized and delivered digitally or through private appointments, our refund and cancellation policies differ from those of businesses selling physical products.
We are committed to treating every request fairly, with kindness, understanding, and respect.
1. Personalized Recorded Readings
Our recorded services include:
- Dowsing Rod Readings
- Angel Card Readings
- Combined Dowsing and Angel Card Readings
- Additional question packages purchased with eligible readings
Each reading is personally prepared for the individual client based on their selected service and submitted questions or information.
Delivery: Recorded readings are typically completed and delivered within 24–48 hours after payment and receipt of all information required to prepare the reading.
Cancellations and Refund Requests
If you wish to cancel your reading, please contact us as soon as possible at hello@theempath.ca.
Refund requests are reviewed individually, taking into consideration whether preparation has begun, whether the reading has been completed or delivered, and the circumstances of the request.
If your reading has already been prepared or delivered, we will still consider concerns or exceptional circumstances on a case-by-case basis.
Our goal is always to find a fair and reasonable resolution.
2. Private Live Readings
Private live sessions are scheduled by mutual arrangement following purchase.
Cancellation With at Least 24 Hours’ Notice
If you cancel your confirmed appointment at least 24 hours before its scheduled start time, you are eligible for a full refund.
You may also request to reschedule your appointment, subject to mutually available times.
Cancellation With Less Than 24 Hours’ Notice
Cancellations received less than 24 hours before a confirmed appointment are reviewed on a case-by-case basis.
We understand that emergencies and unexpected situations happen, and we encourage you to contact us as soon as possible.
Rescheduling and Appointment Availability
If you need to reschedule, please contact us at hello@theempath.ca.
If we are unable to arrange a mutually suitable appointment time after purchase, we will work with you to determine an appropriate resolution, including consideration of a refund.
Missed appointments and other exceptional scheduling circumstances will also be reviewed individually.
3. Delivery of Digital Readings
Recorded readings are normally delivered through our secure digital reading system, where clients can access their personalized videos.
We aim to provide access to delivered readings for at least six months.
If you experience difficulty accessing your reading, receive an incorrect recording, or encounter a technical delivery problem, please contact us.
We will make reasonable efforts to restore access, correct the issue, or arrange another appropriate resolution.
4. Delays or Services We Cannot Complete
Although we aim to complete recorded readings within 24–48 hours, occasional delays may occur.
If an unexpected delay arises, we will make reasonable efforts to communicate with you and provide an updated delivery estimate.
If we cannot complete a purchased service, we will contact you to discuss an appropriate resolution, which may include a refund.
5. Requesting a Refund
To request a cancellation, refund, or other assistance, please email:
Please include:
- Your name
- Your order number, if available
- The service you purchased
- A brief explanation of your request
We will review your request and respond as soon as reasonably possible.
6. Approved Refunds
When a refund is approved, it will normally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
Any refund required under applicable consumer protection legislation will be provided in accordance with that legislation.
7. Physical Returns and Exchanges
TheEmpath.ca currently provides personalized spiritual guidance services rather than physical merchandise.
As a result, physical product returns, shipping returns, and traditional merchandise exchanges do not apply to our current services.
8. Your Consumer Rights
Nothing in this policy limits or excludes any cancellation, refund, or other consumer rights that cannot legally be waived under applicable Canadian federal or provincial legislation.
9. Contact Us
We are always happy to help with questions about your purchase, reading delivery, appointment scheduling, or refund request.
TheEmpath.ca
Website: https://theempath.ca/
Email: hello@theempath.ca
Thank you for choosing TheEmpath.ca and allowing Erin to be part of your personal journey.